Business Relationship Manager

Lagos, Nigeria

The Job holder will be responsible for building and maintaining business relationships with clients.


  • Oversee company's customer relationship management (CRM) system. 

    ·        Relate to clients on company's product and services. 

    ·        Identify potential new markets and opportunities to guide sales teams.

    ·         Review and implement company processes to ensure that clients get maximum satisfaction from their orders.   

  • To ensure clients' satisfaction while maintaining organization's standards.

    ·        To handle client's complaints and escalations well using a sympathetic, yet formal process.

    ·        To ensure communication with required departments and units in order to maximize client's experiences.

    ·         Carry out customers’ satisfaction surveys and make recommendations on improvements.

    ·    Set up meetings with prospective clients to understand the type of products they want and or make personalized suggestions

    ·         Negotiate offers, payment plans and delivery timelines to win customer’s business

Education and Experience

  • 5 years experience in Business relationship at managerial level.  

  • Experience in Furniture and construction equipment field required.

  • Qualifications in Business, Marketing, Sales etc.

Required Competencies, knowledge and Skills

  • Strong communication skills   
  • Ability to think strategically

  • Excellent analytical, organizing and problem solving skills.

  • Good sales and negotiation skills.

  • Demonstrate independent work initiatives, sound judgement, diplomacy etc. 

  • Excellent computer skills with full word, excel and CRM software.

What's great in the job?

  • Large apps scope: CRM, MRP, Inventory, Project Mgt, etc.
  • High commissions for good performers
Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security: