A – GENERAL ROLE

A successful Help Desk Officer plays a crucial role in providing efficient technical support and maintaining a positive user experience.

 – SPECIFIC RESPONSIBILITIES

1. Respond to user queries or issues within a specific timeframe.
2. Resolve and close tickets within an agreed-upon time frame. Monitor and evaluate the time taken to resolve issues and look for ways to improve efficiency.
3. Achieve a high customer satisfaction rating. Collect feedback from users and implement improvements based on their suggestions.
4. Identify recurring issues and proactively implement solutions to prevent them. Monitor ticket trends and address root causes to reduce the number of similar issues.
5. Stay updated on the latest technologies and industry trends through regular training.
6. Foster effective collaboration with other IT teams and departments. Improve communication channels and coordinate efforts for faster problem resolution.
7. Ensure that all tickets are accurately documented with complete information. Regularly audit ticket documentation for accuracy and completeness.
8. Adhere to ITIL (Information Technology Infrastructure Library) best practices for service management.
9. Stay vigilant about security threats and ensure compliance with security policies.
10. Identify opportunities to automate repetitive tasks and streamline processes. Implement automation tools to enhance efficiency and reduce manual workload.

Required Competencies, knowledge and Skills

1. Technical Proficiency: Knowledge of various operating systems, including Windows, macOS, and Linux. Understanding of computer hardware components and peripherals.
2. Networking: Basic understanding of networking concepts, protocols, and troubleshooting.
3. Software Applications: Familiarity with common business applications and troubleshooting techniques.
4. Customer Service Skills:
1. Communication: Excellent communication skills, both verbal and written, to interact effectively with end-users and team members.
2. Empathy: Ability to understand and empathize with users' issues while maintaining a professional demeanor.
3. Patience: Patience in dealing with users who may have varying levels of technical expertise.

1. Problem-Solving and Critical Thinking: Analytical Skills: Strong analytical and problem-solving skills to diagnose and resolve technical issues.
2. Troubleshooting: Proficiency in systematic troubleshooting to identify the root cause of problems.
3. Knowledge Management: Documentation: Ability to maintain accurate and detailed documentation of issues, resolutions, and processes. Knowledge Base: Skills in creating and updating a knowledge base for common issues and solutions.
4. Time Management: Prioritization: Ability to prioritize and manage multiple tasks efficiently, especially during peak periods.
5. Adaptability and Learning: Tech Savviness: Proactive in staying updated on the latest technologies and trends in the IT industry. Adaptability: Ability to quickly adapt to changes in technology and organizational processes.

10.     Team Collaboration: Collaboration: Work effectively with other IT team members and departments to resolve complex issues. Communication with IT Teams: Ability to communicate technical issues to other teams, facilitating cross-functional collaboration.

11.     Remote Support: Remote Troubleshooting: Proficiency in providing support to remote users, including the use of remote desktop tools.

Education and experience

Bachelor's Degree in a relevant field such as Information Technology, Computer Science, or a related discipline.  

On-the-Job Experience, co-op experiences, or previous help desk experience is preferred.

 LIMITATIONS OF THE HELP DESK OFFICER

May not Close tickets without prior consultation and permission of the Department Manager.

A – GENERAL ROLE OF THE LPGISTICS SUPERVISOR

The Hydraulic Technician is responsible to the Workshop Manager for for the installation,

 maintenance, repair, and troubleshooting of hydraulic systems

B – SPECIFIC RESPONSIBILITIES -  

1. System Installation: Install new hydraulic systems, including pumps, motors, valves, hoses, and other components. Ensure proper alignment and integration of hydraulic components within the overall system.
2. Maintenance and Inspections: Conduct regular preventive maintenance on hydraulic systems to ensure optimal performance. Inspect and test hydraulic components for wear, damage, or potential issues.
3. Repairs and Troubleshooting: Diagnose and troubleshoot hydraulic system malfunctions. Perform repairs or replacements of faulty components to restore system functionality.
4. Fluid Management: Monitor hydraulic fluid levels and conditions. Perform fluid changes and filtration to maintain the cleanliness and integrity of the hydraulic fluid.
5. Safety Compliance: Adhere to safety regulations and guidelines while working on hydraulic systems. Implement safety measures to protect both the technician and others in the vicinity.
6. Documentation: Maintain accurate records of maintenance activities, repairs, and inspections. Create detailed reports outlining findings and recommendations.
7. Testing and Calibration: Conduct tests to ensure the proper functioning and calibration of hydraulic systems. Make adjustments as necessary to meet performance specifications.
8. Upgrades and Modifications: Evaluate hydraulic systems for potential upgrades or modifications. Implement changes to improve system efficiency or meet changing requirements.
9. Tool and Equipment Management: Maintain and organize tools and equipment used for hydraulic system maintenance. Ensure that tools are in good working condition and properly calibrated.
10. Team Collaboration: Collaborate with other technicians, engineers, and relevant stakeholders. Work as part of a team to address complex hydraulic system challenges.
11. Quality Assurance: Uphold high-quality standards in all hydraulic system activities. Ensure that work meets or exceeds industry specifications and client expectations.

Required Competencies, knowledge and Skills

1. Troubleshooting: Ability to diagnose and solve problems in hydraulic systems.
2. Installation and Repair: Proficiency in installing, maintaining, and repairing hydraulic components and systems.
3. Testing and Calibration: Skill in conducting tests and calibrating hydraulic systems for optimal performance.
4. Safety Awareness: Safety Procedures: Adherence to safety protocols and guidelines while working on hydraulic systems.
5. Emergency Response: Ability to respond effectively and safely to emergency situations.
6. Mechanical Skills: Mechanical Aptitude: Understanding of mechanical principles as they relate to hydraulic systems.
7. Tool Proficiency: Skill in using a variety of hand tools, power tools, and diagnostic equipment.
8. Problem-Solving: Analytical Thinking: Ability to analyze complex hydraulic issues and develop effective solutions.
9. Decision-Making: Making sound decisions based on analysis and critical thinking.
10. Communication Skills: Client Communication: Clear communication with clients about system issues, repairs, and maintenance.
11. Team Collaboration: Working effectively with other technicians, engineers, and stakeholders.
12. Documentation: Record Keeping: Accurate documentation of maintenance activities, repairs, and inspections.
13. Adaptability: Flexibility: Being adaptable to different hydraulic systems, components, and work environments.
14. Learning Ability: Willingness and ability to learn about new technologies and advancements in the field.
15. Customer Service: Client Relations: Building positive relationships with clients and addressing their concerns.
16. Time Management: Efficiency: Completing tasks and assignments within specified time frames.
17. Prioritization: Managing multiple tasks and priorities effectively.
18. Teamwork: Collaboration: Working well within a team to address complex hydraulic system challenges.
19. Quality Assurance: Attention to Detail: Ensuring high-quality standards in all hydraulic system activities.
20. Precision: Performing tasks with accuracy and attention to detail. 

Education and Experience

• 3 -5 years experience as Hydraulic Technician
• Post-Secondary Education, Technical Training, Apprenticeships, Certifications, On-the-Job Training, 
• Associate Degree Programs or Degree (Optional)

C–LIMITATIONS OF THE HUDRAULIC TECHNICIAN

a)      May not Start any work without prior consultation and permission of the. Department Manager

 – GENERAL ROLE

A Heavy Duty Equipment Supervisor is responsible for overseeing and managing the maintenance, operation, and deployment of heavy-duty equipment used in construction equipment.

– SPECIFIC RESPONSIBILITIES -  

1.      Ensure that all heavy-duty equipment is properly maintained to prevent breakdowns and minimize downtime. This includes scheduling routine maintenance, inspections, and repairs.

2.      Monitor the performance of heavy equipment to ensure optimal efficiency and productivity. Implement strategies to improve equipment utilization and reduce idle time.

3.      Develop and manage budgets for equipment maintenance, repairs, and replacement. Control costs while ensuring that the equipment meets safety and performance standards.

4.      Supervise a team of equipment operators and maintenance staff. Provide training, guidance, and support to ensure the team is skilled in operating and maintaining heavy equipment.

5.      Ensure that all heavy-duty equipment operations comply with safety regulations and industry standards. Implement safety protocols and procedures to minimize accidents and injuries.

6.      Assess the need for new equipment and make recommendations for acquisitions or replacements. Evaluate vendors, negotiate contracts, and coordinate the procurement process.

7.      Maintain accurate records of equipment maintenance, repairs, and operational history. Keep track of inventory and ensure that all equipment documentation is up-to-date.

8.      Work closely with project managers, construction teams, and other relevant departments to coordinate equipment deployment and ensure that it aligns with project timelines and goals.

9.      Address and resolve issues related to equipment breakdowns or malfunctions promptly. Coordinate with maintenance teams to implement effective solutions.

10.  Ensure that equipment operations comply with environmental regulations and standards. Implement environmentally friendly practices when possible.

REQUIRED COMPETENCIES, KNOWLEDGE AND SKILLS

1.      Understanding the technical aspects of heavy-duty equipment, including engines, hydraulics, and other mechanical systems.

2.      Ability to diagnose and troubleshoot equipment issues to facilitate timely repairs.

3.      Team Leadership: Effectively lead and motivate a team of equipment operators and maintenance staff.

4.      Make informed decisions related to equipment maintenance, repairs, and replacements.

5.      Ability to analyze complex issues and implement effective solutions.

6.      Interpersonal Skills: Build positive relationships with team members, project managers, and other departments.

7.      Clearly communicate expectations, instructions, and feedback.

8.      Safety Regulations: In-depth knowledge of safety regulations and standards relevant to heavy-duty equipment operations.

9.      Ability to assess and mitigate risks associated with equipment operations.

10.  Budgeting: Skill in developing and managing budgets for equipment maintenance and replacement.

11.  Analyze costs associated with equipment operations and identify opportunities for cost savings.

12.  Timeline Management: Coordinate equipment deployment to align with project timelines and goals.

13.  Handle multiple projects and tasks simultaneously.

14.  Training Programs: Develop and implement training programs for equipment operators and maintenance staff.

15.  Assess and enhance the skills of the workforce through training initiatives.

16.  Attention to Detail: Maintain accurate and up-to-date records of equipment maintenance, repairs, and operational history.

17.  Thoroughly document equipment specifications, warranties, and other relevant information.

18.  Environmental Regulations: Stay informed about environmental regulations and implement practices to minimize the ecological impact.

19.  Integrate environmentally friendly practices into equipment operations when feasible.

20.  Adapt to changes in equipment technology, industry regulations, and organizational priorities.

21.  Quickly adapt strategies to address unexpected issues and challenges.

22.  Customer Satisfaction: Prioritize customer satisfaction by aligning equipment operations with project requirements and goals.

23.  Effectively communicate with project managers and stakeholders to understand their needs and expectations.

24.  Stay informed about legal requirements and industry standards related to heavy-duty equipment operations.

25.  Ensure that equipment operations comply with all relevant regulations.

Education and Experience

1. Bachelor's Degree in Mechanical Engineering, Industrial Engineering, Construction Management, or a related discipline
2. An Associate Degree or diploma in Heavy Equipment Technology, Diesel Technology, or a related field
3. Practical experience operating heavy-duty equipment will be an added advantage
4. 4 – 5 years experience with the machinery.

C – LIMITATIONS OF THE FURNITURE MARKETING ASSOCIATE

May not approve Repairs without prior consultation and permission of the CAO

ANNEXURE

The following Reports are to be submitted Monthly (if applicable):

1. Equipment Performance Report: Overview of equipment utilization rates, downtime percentages, and overall operational efficiency. Breakdown of each piece of heavy-duty equipment's performance metrics.
2. Maintenance and Repairs Report: Summary of all maintenance activities performed during the month, including scheduled maintenance and unscheduled repairs. Analysis of maintenance costs and budget adherence.
3. Safety and Compliance Report: Incident report detailing any accidents, near misses, or safety issues that occurred during the month. Overview of safety training programs conducted and the status of safety compliance.
4. Staff Training and Development Report: Overview of training programs conducted for equipment operators and maintenance staff. Evaluation of skill development initiatives and progress.
5. Budget and Financial Report: Comparison of actual spending on equipment maintenance, repairs, and replacements against the budget. Explanation of any budget variances and plans for cost management.
6. Equipment Lifecycle Management Report: Assessment of the age and condition of the equipment fleet. Recommendations for equipment replacements or upgrades based on performance metrics.
7. Environmental Impact Report: Overview of environmental initiatives and practices implemented during the month. Tracking of emissions reductions or other sustainability metrics.
8. Project Collaboration Report: Evaluation of how well equipment deployment aligned with project timelines and goals. Feedback from project managers and collaboration with other departments.
9. Customer Satisfaction Report: Feedback from project managers or clients regarding the performance of heavy-duty equipment. Actions taken to address any concerns or improve customer satisfaction.
10. Regulatory Compliance Report: Confirmation of compliance with industry regulations and standards. Any corrective actions taken to address non-compliance issues. Equipment
11. Documentation Report: Review of the accuracy and completeness of equipment records and documentation. Status of documentation related to warranties, specifications, and maintenance history.
12. Operational Challenges and Solutions Report: Identification and documentation of any challenges or issues faced during the month. Description of strategies and solutions implemented to address operational challenges.

 – GENERAL ROLE

The job of a Quality Control (QC) manager is to ensure that products or services meet or exceed the established quality standards and requirements. The role involves implementing and overseeing quality control processes to identify and address defects, non-conformities, and opportunities for improvement.

– SPECIFIC RESPONSIBILITIES -  

1. Develop strategies to reduce the number of defects in products or services. Implement systems for identifying, documenting, and addressing defects. Analyze data to identify root causes of defects and implement corrective actions.
2. Evaluate and improve production or service delivery processes to enhance efficiency. Implement continuous improvement initiatives to optimize workflow. Collaborate with relevant departments to streamline processes.
3. Ensure that products or services comply with industry standards and regulations. Develop and maintain systems for tracking and documenting compliance. Prepare for and participate in audits to demonstrate compliance.
4. Establish criteria for evaluating the quality of materials and services from suppliers. Monitor and assess the performance of suppliers, addressing issues as needed. Collaborate with procurement to select and qualify suppliers based on quality criteria.
5. Develop training programs to ensure that team members have the necessary skills. Assess and track the skills of team members, providing opportunities for development. Facilitate training sessions to enhance the overall competency of the workforce.
6. Monitor and analyze customer feedback to identify areas for improvement. Implement strategies to enhance customer satisfaction and loyalty. Address and resolve customer complaints, ensuring a positive customer experience.
7. Investigate the root causes of defects or quality issues. Implement corrective and preventive actions to address identified root causes. Facilitate cross-functional teams in root cause analysis activities.
8. Analyze the costs associated with poor quality, including rework and warranty claims. Develop and implement strategies to reduce the overall cost of quality. Collaborate with other departments to optimize processes and reduce costs.
9. Identify and assess risks related to quality issues. Implement risk mitigation strategies to prevent quality-related problems. Monitor and analyze incidents to identify emerging risks.
10. Foster a culture of quality and continuous improvement among team members. Encourage employee involvement in quality improvement initiatives. Recognize and reward contributions to quality and process improvements.
11. Compare the organization's quality performance with industry benchmarks. Analyze competitive positions and identify areas for improvement. Implement best practices identified through benchmarking activities.
12. Ensure accurate and timely documentation of quality control processes. Prepare regular reports on key performance indicators and quality metrics. Communicate quality-related information to relevant stakeholders.
13. Promote a mindset of zero defects throughout the organization. Lead initiatives to achieve zero defects in specific projects or processes. Encourage and reward employees for their commitment to quality.
14. Evaluating and managing relationships with suppliers to ensure the quality of incoming materials and services. Negotiating and implementing quality agreements with suppliers.
15. Efficiently managing time and resources to meet deadlines and ensure timely completion of quality control activities. Prioritizing tasks based on their impact on overall quality.
16. Upholding ethical standards in quality control practices and decision-making. Demonstrating integrity in dealing with quality-related issues.
17. Collaborating with cross-functional teams to implement quality improvements. Fostering a collaborative and supportive work environment.
18. Staying informed about advancements in technology related to quality control.
19. Negotiating with internal and external stakeholders, including suppliers, to achieve quality-related objectives. Resolving conflicts and ensuring alignment on quality standards.

REQUIRED COMPETENCIES, KNOWLEDGE AND SKILLS

1. Understanding of Quality Management Systems (QMS): Familiarity with international standards such as ISO 9001 and other industry-specific standards.
2. Ability to use statistical tools for data analysis and decision-making, such as Six Sigma methodologies.
3. Knowledge of methodologies like Lean and Six Sigma to identify and eliminate process inefficiencies.
4. Ability to analyze data and identify patterns, trends, and root causes of quality issues.
5. Strong problem-solving skills to address and resolve quality-related challenges.
6. Communication Skills: Effective communication with various departments to ensure alignment with quality goals.
7. Ability to prepare clear and concise reports summarizing quality performance and improvement initiatives.
8. Ability to lead and manage a team of quality professionals effectively. Strong organizational skills to coordinate and oversee quality control processes.
9. A keen eye for detail to identify defects, inconsistencies, and deviations from quality standards.
10. Thoroughness in reviewing documentation and processes to ensure accuracy.
11. Understanding of customer expectations and the ability to align quality efforts with customer satisfaction.
12. Proactive approach to addressing customer feedback and resolving complaints.
13. Ability to assess and manage risks related to quality issues. Implementing strategies to mitigate risks and prevent quality-related problems.
14. Providing guidance and support for continuous learning and improvement.
15. Ability to lead and facilitate change initiatives to improve quality processes. Managing resistance to change and promoting a culture of continuous improvement.
16. Proficiency in using quality management software and tools.
17. Flexibility to adapt to changes in processes, technologies, and organizational structures.
18. Willingness to adjust strategies based on evolving business needs.
19. Understanding the financial implications of quality-related decisions.
20. Budget management skills for cost-effective quality control measures.

Education and Experience

1. Bachelor's Degree in relevant fields of study such as: Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, Chemical Engineering and Business Administration with a focus on Operations or Quality Management.
2. 4 – 5 years practical experience in quality control, quality assurance, or a related field is crucial.
3. Certifications related to quality management and process improvement

C – LIMITATIONS OF THE FURNITURE MARKETING ASSOCIATE

May not initiate quality point without prior consultation and permission of the department heads

ANNEXURE

The following Reports are to be submitted Monthly (if applicable):

1. Executive Summary, Key Performance Indicators (KPIs), Trend Analysis, Root Cause Analysis, Process Improvement Initiatives,
2. Compliance and Auditing, Supplier Quality Management, Training and Skill Development, Customer Satisfaction, Cost of Quality, Risk Management, Technology Integration,
3. Employee Engagement and Recognition, Zero-Defect Culture, Goals and Action Items Review,
4. Recommendations and Continuous Improvement.

 – GENERAL ROLE

The property manager involves overseeing the day-to-day operations of real estate properties on behalf of the company

– SPECIFIC RESPONSIBILITIES -  

1. Finding and screening tenants. Addressing tenant concerns and handling communication.
2. Enforcing lease agreements and dealing with lease violations.
3. Coordinating and overseeing property maintenance and repairs. Regular inspections of the property to ensure it meets safety and habitability standards.
4. Managing contracts with maintenance vendors and service providers.
5. Setting and adjusting rent prices. Collecting rent payments from tenants. Enforcing late payment policies.
6. Creating and managing budgets for the property. Keeping financial records and providing reports to property owners.
7. Handling property expenses and ensuring cost-effectiveness.
8. Advertising vacant units and marketing the property to attract tenants.
9. Conducting property showings for prospective tenants.
10. Ensuring the property complies with local, state, and federal laws and regulations. Handling legal issues, such as evictions, in compliance with relevant laws. 
    
11. Securing insurance for the property.
12. Drafting and negotiating lease agreements. Renewing or terminating leases as needed.
13. Keeping property owners informed about the status of the property.
14. Providing recommendations for improvements and strategies to enhance property value.
15. Building positive relationships with local community members. Interacting with stakeholders, such as homeowner associations or business tenants.

Required Competencies, knowledge and Skills

1. Knowledge of budgeting and financial management to ensure the property's profitability.
2. Understanding of financial reports and analysis.
3. Familiarity with local, state, and federal real estate laws and regulations.
4. Ability to handle legal aspects of lease agreements, evictions, and compliance issues.
5. Strong problem-solving skills to address maintenance issues, tenant concerns, and other challenges.
6. Ability to make informed decisions in a timely manner.
7. Proficiency in property management software and tools for tasks such as rent collection, lease management, and financial tracking.
8. Basic understanding of maintenance and security systems.
9. Ability to effectively market and advertise vacant properties.
10. Skill in conducting property showings and presenting properties in a positive light.
11. Leadership skills to oversee property management teams or coordinate with vendors and contractors.
12. Ability to delegate tasks and manage personnel effectively.

13.  Strong attention to detail in managing leases, conducting property inspections, and overseeing maintenance.

14.  Thoroughness in financial record-keeping and reporting.

15.  Ability to adapt to changes in the real estate market, legal requirements, and property conditions. Flexibility to handle unexpected situations.

16.  Adherence to ethical standards in all dealings with property owners, tenants, and stakeholders.

17.  Integrity in financial and contractual matters.

18.  Building and maintaining positive relationships with property owners, tenants, vendors, and other professionals in the real estate industry.

19.  Understanding of sustainable practices and awareness of environmentally friendly property management options

20.  Ability to communicate clearly and effectively with property owners, tenants, vendors, and other stakeholders. Strong written and verbal communication skills for drafting leases, reports, and correspondence.

21.  Dedication to providing excellent customer service to tenants. Skill in addressing and resolving tenant concerns and issues.

22.  Strong organizational skills to manage multiple tasks and responsibilities.

23.  Ability to keep accurate records and documentation.

24.  Ability to negotiate lease agreements, contracts, and vendor agreements.

25.  Skill in resolving conflicts and reaching mutually beneficial solutions.

Education and Experience

1. Bachelor's Degree in Real Estate or Business or a related fields
2. Certificate programs in real estate or property management
3. Industry-recognized certifications
4. 4 – 5 years experience in similar roles

C – LIMITATIONS OF THE FURNITURE MARKETING ASSOCIATE

May not enter into any agreements with company assets without prior consultation and permission of the CAO

ANNEXURE

The following Reports are to be submitted Monthly (if applicable):

1. Financial Statements: Income Statement (Profit and Loss Statement)
2. Balance Sheet: Provides an overview of the property's financial position, including assets, liabilities, and equity.
3. Rent Roll Report: Details the current status of all leased units or spaces, including rent amounts, lease start and end dates, and any outstanding balances.
4. Expense Report: Breakdown of property-related expenses for the month, including maintenance costs, repairs, utilities, property management fees, and other relevant expenditures.
5. Occupancy Report: Highlights the occupancy rate, including the number of vacant units or spaces, leased units, and any upcoming lease expirations.
6. Lease Activity Report: Summarizes leasing activity for the month, including new leases, lease renewals, and any terminated leases.
7. Maintenance and Repair Report: Details maintenance and repair activities undertaken during the month, including completed tasks, pending issues, and associated costs.
8. Delinquency Report: Identifies any late or unpaid rent, providing details on tenants with outstanding balances and the status of collections.
9. Budget Variance Report: Compares actual financial performance against the budget, explaining any significant variances and providing insights into the reasons behind them.
10. Tenant Satisfaction Feedback: Summarizes tenant feedback received during the month through surveys or direct communication, highlighting any areas of concern or improvement.
11. Property Inspection Report: Outlines the results of regular property inspections, noting any maintenance issues, safety concerns, or compliance matters.
12. Market Analysis: Provides insights into the local real estate market, including trends, comparable property rental rates, and other relevant market information.
13. Recommendations and Future Plans: Offers recommendations for improvements or cost-saving measures.
14. Outlines any upcoming major maintenance or capital expenditure plans.
    

A –GENERAL ROLE OF THE LOGISTICS SUPERVISOR

The Logistics Coordinating Supervisor is responsible to the Workshop Manager for successful execution of department logistical coordination within an organization

–SPECIFIC RESPONSIBILITIES-

1. Planning: Collaborate with managers and team members to create and maintain project plans, timelines, and schedules
2. Communication: Act as a central point of contact for project-related communications. Facilitate communication between team members, stakeholders, and other relevant parties.
3. Task Tracking: Monitor and track the progress of project tasks. Keep stakeholders informed about project status, milestones, and potential issues.
4. Resource Management: Assist in resource allocation and management. Coordinate with team members to ensure they have the necessary tools, information, and support to complete their tasks.
5. Risk Management: Identify and assess potential risks to the project. Collaborate with the managers to develop mitigation strategies and contingency plans.
6. Meeting Coordination: Schedule and organize meetings, including team meetings, stakeholder meetings, and other relevant sessions. Ensure that meetings are productive and focused on achieving project goals.
7. Quality Assurance: Monitor project deliverables to ensure they meet quality standards. Work with team members to address any quality issues and ensure adherence to project specifications.
8. Issue Resolution: Identify and address any issues or conflicts that may arise during the project. Collaborate with team members to find solutions and escalate issues to the project manager when necessary.
9. Reporting: Generate and distribute regular reports on project status, including key performance indicators, milestones achieved, and upcoming tasks.
10. Client and Stakeholder Relations: Build and maintain positive relationships with clients and stakeholders. Keep them informed about project progress, address their concerns, and ensure their expectations are met.
11. Problem Solving: Identify and resolve logistics-related issues and challenges. Implement corrective actions to address inefficiencies or disruptions in the supply chain. Continuously look for ways to improve logistics processes.
12. Coordination and Planning: Collaborate with other departments to understand their logistics needs and requirements. Develop and implement logistics strategies and plans to meet organizational goals.

Required Competencies, knowledge and Skills

• Excellent analytical, organising and problem solving skills
• Excellent computer skills; MS word, excel and project management software
• Team building abilities, decision making and people management
• Demonstrate independent work initiatives, sound judgement, diplomacy etc
• Excellent oral and written communication 
• Presentation and reporting skills 

Education and Experience

• 3-5 years experience in logistics supervision or related fields
• Qualifications in engineering/related fields
• Qualifications in mechanical engineering will be an added advantage

C–LIMITATIONS OF THE LOGISTICS SUPERVISOR

a)      May not manage other department  staff members without prior consultation and permission of the department manager

ANNEXURE

The following Reports are to be submitted Monthly:

1. Quality Assurance Reports
2. Budget Reports

A – GENERAL ROLE

The Procurement Supervisor, is responsible for overseeing and managing the procurement process within an organization. Their primary goal is to ensure the timely and cost-effective acquisition of goods and services while maintaining high quality and compliance with organizational policies and regulations.

 – SPECIFIC RESPONSIBILITIES

1.      Identifying and evaluating potential suppliers, negotiating contracts, and establishing relationships with vendors to ensure a stable and reliable supply chain.

2.      Negotiating terms and conditions, including prices, payment terms, and delivery schedules, to secure favorable agreements for the organization.

3.      Managing relationships with suppliers, monitoring their performance, and addressing any issues or concerns to ensure that they meet quality and delivery expectations.

4.      Identifying and mitigating potential risks in the supply chain, such as supply disruptions, price fluctuations, and changes in market conditions.

5.      Developing and managing budgets related to procurement activities, ensuring that expenditures align with organizational goals and financial constraints.

6.      Ensuring compliance with legal and regulatory requirements, as well as internal policies and procedures related to procurement and purchasing activities.

7.      Staying informed about market trends, industry developments, and new products to make informed decisions about sourcing and procurement strategies.

8.      Collaborating with other departments, such as production, finance, and logistics, to coordinate and optimize the overall supply chain and contribute to the organization's success.

9.      Drafting, reviewing, and managing contracts with suppliers, including terms and conditions, service level agreements, and other relevant documentation.

10.  Establishing key performance indicators (KPIs) and metrics to assess the efficiency and effectiveness of the procurement process, and implementing improvements as needed.

11.  Prepare and present necessary reports

Required Competencies, knowledge and Skills

1. Ability to negotiate favorable terms and conditions with suppliers to achieve cost savings and favorable contractual agreements.
2. Effective communication is crucial for interacting with suppliers, team members, and other departments.
3. Strong analytical skills to assess market trends, supplier performance, and cost-benefit analyses. Data-driven decision-making is essential for effective procurement.
4. The ability to develop and implement strategic sourcing plans aligned with organizational goals and market conditions.
5. Skill in building and maintaining positive relationships with suppliers, assessing their performance, and managing any issues that may arise.
6. Ability to identify potential risks in the supply chain and develop strategies to mitigate those risks.
7. Understanding of relevant laws and regulations governing procurement activities, as well as experience in drafting and managing contracts.
8. Knowledge of budgeting, cost analysis, and financial reporting to effectively manage procurement budgets and assess cost-effectiveness.
9. Commitment to ethical business practices and the ability to make decisions that align with the organization's values.
10. Continuous awareness of market trends, industry developments, and new technologies to make informed decisions about sourcing strategies.
11. Effective project management skills to coordinate and oversee procurement activities from initiation to completion.
12. Ability to prioritize tasks and manage time efficiently, especially when dealing with multiple projects and deadlines.
13. Collaboration with cross-functional teams, including finance, production, and logistics, to ensure alignment of procurement activities with overall business objectives.
14. Strong problem-solving skills to address issues that may arise in the procurement process, such as supplier shortages or quality concerns.
15. Flexibility and adaptability to navigate changes in market conditions, supplier landscapes, and organizational priorities.
16. A mindset for continuous improvement, seeking opportunities to optimize processes and enhance the efficiency of procurement activities.
17. Leadership skills to guide and motivate the procurement team, set strategic direction, and drive results.
18. Comfort with procurement and supply chain management software and technology tools to streamline processes and improve efficiency.

Education and experience 

1. Bachelor's Degree in business, supply chain management, procurement, logistics, or a related field.
2. Professional Certifications in Supply Management
3. 5 – 6 years experience in similar roles

 LIMITATIONS

May not approve purchases without prior consultation and permission of the CAO.

ANNEXURE

1. Executive Summary: Brief overview of the key highlights, achievements, and challenges in the procurement department during the month.
2. Procurement Performance Metrics: Summary of key performance indicators (KPIs) related to cost savings, on-time deliveries, quality assurance, and other relevant metrics.
3. Year-to-date (YTD) and month-over-month (MoM) comparisons to track trends and performance improvements.
4. Cost Savings Analysis: Breakdown of cost savings achieved through negotiations, strategic sourcing, and other cost reduction initiatives. Comparison against budgeted costs and cost-saving targets.
5. Supplier Performance: Evaluation of supplier performance based on predefined metrics.
6. Identification of top-performing and underperforming suppliers. Actions taken to address supplier issues or improve relationships.
7. Contract Management: Overview of contract renewals, expirations, and new contracts initiated during the month. Any deviations from contract terms and actions taken to address them.
8. Risk Management: Summary of identified risks in the supply chain and actions taken to mitigate them. Assessment of the overall risk profile and changes compared to previous months.
9. Compliance Report: Verification of compliance with relevant laws, regulations, and internal policies. Any non-compliance issues and corrective actions taken.
10. Budget Adherence: Analysis of procurement expenditures against the budget. Explanation for any significant variances and plans to address them.
11. Supplier Relationship Management: Updates on strategic relationships with key suppliers. Any initiatives or activities aimed at improving supplier relationships.
12. Market Trends and Intelligence: Overview of market trends, changes in supplier landscapes, and other relevant market intelligence. Implications for future procurement strategies.
13. Project Updates: Updates on ongoing procurement projects, including their status, milestones achieved, and any challenges faced.
14. Process Improvement Initiatives: Overview of any process improvements implemented during the month. Suggestions for further enhancements and efficiency gains.
15. Training and Development: Overview of training programs attended by the procurement team. Initiatives for skill development and knowledge enhancement.
16. Notable Achievements and Challenges: Recognition of notable achievements and successes in the procurement department.
17. Identification of challenges faced and proposed solutions.
18. Future Outlook: Anticipated challenges, opportunities, and initiatives for the upcoming months. Recommendations for improvements and adjustments to procurement strategies.

 – GENERAL ROLE

The role of a Documentation Administrator involves overseeing the creation, organization, and maintenance of documentation within an organization. The primary goal is to ensure that accurate,

comprehensive, and user-friendly documentation is available to support various functions and processes.

 – SPECIFIC RESPONSIBILITIES -  

1.      Document Creation: Supervising the creation of various types of documentation, including user manuals, technical documentation, policies, procedures, and other relevant materials.

2.      Content Quality: Ensuring the quality and accuracy of documentation by reviewing and editing content for clarity, consistency, and adherence to organizational standards.

3.      Documentation Standards: Establishing and maintaining documentation standards and guidelines to ensure consistency in style, formatting, and content across different documents.

4.      Collaboration: Collaborating with subject matter experts, technical writers and other stakeholders to gather information and insights necessary for creating accurate and informative documentation.

5.      Version Control: Implementing and managing version control systems to track changes in documents, ensuring that the most up-to-date information is available to users.

6.      Accessibility: Ensuring that documentation is accessible to the target audience, taking into consideration different learning styles, languages, and accessibility requirements.

7.      Training: Providing training to writers or contributors on documentation standards, tools, and processes.

8.      Information Architecture: Designing and organizing the information architecture of documentation repositories to facilitate easy access and retrieval of information.

9.      Tools and Technologies: Selecting and implementing appropriate documentation tools and technologies to enhance the efficiency of the documentation process.

10.  User Feedback: Collecting and incorporating user feedback to continuously improve documentation and address any gaps or areas of confusion.

11.  Compliance: Ensuring that documentation complies with industry regulations, standards, and legal requirements.

12.  Project Management: Managing documentation projects, including planning, scheduling, and coordinating efforts to meet deadlines.

Required Competencies, knowledge and Skills

1.      Technical Writing Skills: Clear Communication: Ability to communicate complex information in a clear and concise manner.

2.      Technical Proficiency: Understanding of technical concepts and the ability to translate them into user-friendly documentation.

3.      Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.

4.      Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

5.      Quality Assurance: Attention to Detail: Thoroughness in reviewing and editing documentation to ensure accuracy and consistency.

6.      Quality Standards: Familiarity with documentation quality standards and best practices.

7.      Collaboration: Teamwork: Ability to work collaboratively with subject matter experts, technical writers, and other stakeholders.

8.      Interviewing Skills: Proficiency in interviewing subject matter experts to gather information for documentation.

9.      Content Management: Version Control: Understanding of version control systems to manage document revisions.

10.  Content Organization: Skills in organizing information in a logical and user-friendly manner.

11.  Tools and Technologies: Documentation Tools: Proficiency in using documentation tools and software (e.g., Microsoft Word, Adobe Framemaker, Confluence, etc.).

12.  Versioning Systems: Familiarity with versioning systems such as Git for tracking changes in documentation.

13.  User-Centric Focus: Empathy: Understanding the needs and perspectives of the target audience to create user-centric documentation.

14.  User Experience (UX) Design: Knowledge of UX principles to enhance the usability of documentation.

15.  Analytical Skills: Problem Solving: Ability to analyze complex processes or systems and present information in a way that solves problems for users.

16.  Metrics Analysis: Capability to analyze metrics and user feedback to identify areas for improvement.

17.  Leadership: Decision-Making: Ability to make informed decisions regarding documentation standards, processes, and strategies.

18.  Continuous Improvement: Adaptability: Willingness to adapt to evolving technologies, processes, and industry standards.

19.  Continuous Learning: Commitment to staying updated on industry trends and best practices in documentation.

20.  Compliance Knowledge: Regulatory Awareness: Familiarity with industry regulations and standards relevant to the organization's domain.

21.  Legal Understanding: Basic understanding of legal considerations related to documentation.

22.  Communication Skills: Stakeholder Communication: Effective communication with various stakeholders, including developers, product managers, and end-users.

23.  Presentation Skills: Ability to present information in a clear and engaging manner.

24.  Feedback Handling: Customer Service Skills: If applicable, skills in handling user feedback with professionalism and providing constructive responses.

25.  Feedback Implementation: Ability to incorporate user feedback into documentation improvements.

26.  Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.

27.  Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines

Education and Experience

1. Bachelor's Degree a relevant field i.e. communications, Journalism, information management, Information Technology (IT) or Computer Science
2. Project Management Certification or Certified ScrumMaster (CSM) or any other relevant certifications can be an added advantage
3. 4 - 5 years experience in documentation administration
   

C – LIMITATIONS OF THE FURNITURE MARKETING ASSOCIATE

May not acquire data for sorting without prior consultation and permission of the Department heads or CAO.

                                    ANNEXURE

The following Reports are to be submitted Monthly (if applicable):

1. Documentation Metrics: User Engagement Metrics: Measure user engagement with documentation, including page views, unique visitors, and time spent on pages. Identify popular and less-visited sections.
2. Search Queries: Analyze search queries within documentation to understand what users are looking for and whether they find the information they need. Quality and Accuracy:
3. Error Rates: Track and report on any identified errors or inaccuracies in documentation, detailing the nature of the issues and how they were addressed.
4. Compliance Check: Provide updates on compliance with industry regulations and standards, highlighting any changes or areas that need attention.
5. Documentation Updates: New Content: Highlight new documentation created during the month, especially content that addresses emerging needs or updates to existing processes.
6. Revised Content: Summarize major revisions or updates made to existing documentation, indicating the reasons for the changes.
7. Feedback and User Suggestions: User Feedback Summary: Summarize user feedback received during the month, including positive feedback, areas of confusion, and suggested improvements.
8. Feedback Implementation: Detail how user feedback has been incorporated into documentation updates or improvements.
9. Project Status: Project Milestones: If applicable, provide updates on ongoing documentation projects, highlighting milestones achieved and any challenges faced.
10. Project Timeline Adherence: Report on the adherence to timelines for documentation projects, noting any deviations and the reasons behind them.
11. Efficiency Metrics: Metrics related to documentation creation and revision times, indicating areas for process improvement.
12. Emerging Trends and Technologies: Industry Trends: Report on emerging trends in documentation practices, tools, or technologies, and how the team is adapting to stay current.
13. User Empowerment: Self-Help Usage: Report on the usage of self-help documentation, demonstrating the effectiveness of documentation in empowering users.  
    

 – GENERAL ROLE

Project Supervisor, is responsible for ensuring that project plans are up to date and tasks are on time typically falls on the project manager. The project managing supervisor plays a crucial role in overseeing the entire project lifecycle, from initiation to completion

– SPECIFIC RESPONSIBILITIES -  

1.      Creating and maintaining the project plan, which includes defining tasks, assigning resources, estimating timelines, and setting milestones.

2.      Assigning tasks to team members based on their skills and availability. This involves communicating clearly about responsibilities and deadlines.

3.      Regularly tracking the progress of tasks and milestones to ensure that the project stays on schedule. Using project management software to monitor the status of tasks and update project timelines.

4.      Facilitating communication within the team and with stakeholders. Ensuring that team members are aware of their tasks, deadlines, and any changes to the project plan.

5.      Addressing issues and obstacles that may arise during the project. This could involve reallocating resources, adjusting timelines, or finding alternative solutions to keep the project on track.

6.      Keeping project documentation up to date, including project plans, timelines, and any changes made throughout the project.

REQUIRED COMPETENCIES, KNOWLEDGE AND SKILLS

1.      Excellent communicators. They need to convey information clearly, listen actively, and ensure that the team is on the same page.

2.      Strong leadership skills are essential for guiding the team, making decisions, and keeping everyone motivated and focused on the project's goals.

3.      Effective organization skills are crucial for creating and maintaining project plans, tracking tasks, managing resources, and keeping documentation up to date.

4.      Must be adept at managing time efficiently. This involves setting realistic deadlines, prioritizing tasks, and making adjustments as needed to keep the project on schedule.

5.      Projects inevitably encounter challenges, and a project manager needs to be skilled in identifying issues and finding creative solutions.

6.      Managing a diverse team requires interpersonal skills to understand team dynamics, motivate individuals, and resolve conflicts.

7.      Should be adaptable and able to adjust plans, resources, and strategies in response to changing circumstances.

8.      Negotiation with team members, stakeholders, and other project managers will help in resolving conflicts, making trade-offs, and reaching agreements that benefit the project.

9.      Identifying and managing risks is a crucial aspect of project management. Anticipate potential issues, develop contingency plans, and mitigate risks to ensure project success.

10.  Technical proficiency may be required. Familiarity with project management tools, software, and industry-specific knowledge can be beneficial.

Education and Experience

1.      Bachelor's Degree in a relevant field to include business administration, management, engineering, information technology, or a related discipline.

2.      Further Degree in Business Administration (MBA) or a Master's in Project Management is an added advantage.

3.      Project Management Certification i.e. Project Management Professional (PMP), Certified ScrumMaster (CSM), and PRINCE2 (Projects IN Controlled Environments).

4.      Relevant Industry Experience of 5 years and above

C – LIMITATIONS OF THE FURNITURE MARKETING ASSOCIATE

May not initiate a project without prior consultation and permission of the CAO

ANNEXURE

The following Reports are to be submitted Monthly (if applicable):

1.      Status Report: This report provides an overview of the project's current status, including progress made, milestones achieved, and any issues or risks. It often includes a summary of completed tasks, ongoing activities, and upcoming tasks.

2.      Timeline and Milestone Report: A timeline and milestone report highlights key dates and milestones achieved during the month. It helps stakeholders understand the project's progress in relation to the overall timeline.

3.      Budget Report: For projects with a budget, a monthly budget report outlines expenditures, compares them to the planned budget, and provides insights into financial performance. This report may include cost breakdowns, variances, and any adjustments made during the month.

4.      Resource Allocation Report: This report details how resources (human, equipment, etc.) were allocated during the month. It helps assess if resources are being used efficiently and identifies any potential constraints or bottlenecks.

5.      Risk and Issue Report: A report on risks and issues identifies potential problems that were encountered during the month, as well as any actions taken to address them. It provides stakeholders with insights into the project's risk management strategy.

6.      Team Productivity Report: This report focuses on team productivity, including individual and collective contributions. It may include metrics such as task completion rates, work hours, and any challenges faced by team members.

7.      Quality Assurance Report: For projects with a focus on quality, this report outlines the results of quality assurance activities conducted during the month. It may include testing outcomes, defect reports, and steps taken to address quality issues.

8.      Communication Summary: Summarizing communication activities, this report outlines key discussions, decisions, and interactions with stakeholders. It ensures that everyone is aware of important project-related communications.

9.      Forecast Report: This report provides a forward-looking perspective by forecasting project activities, potential challenges, and upcoming milestones. It helps stakeholders prepare for what to expect in the coming months.

10.  Customer or Stakeholder Satisfaction Report: If applicable, a report on customer or stakeholder satisfaction can gauge their level of contentment with the project progress and outcomes. This information helps in adjusting strategies to meet stakeholder expectations

 – GENERAL ROLE 

The role of the Decor Sales officer involves overseeing and managing the sales activities related to decorative products and furnishings. This position typically exists within industries such as home decor, furniture, interior design, or related retail sectors.

 – SPECIFIC RESPONSIBILITIES -  

1. Sales Revenue Targets: Set specific and measurable revenue goals for the team, taking into account historical performance and market trends.
2. Market Expansion: Identify and target new markets or customer segments to expand the customer base and increase sales opportunities.
3. Product Knowledge and Training: Ensure that the sales team is well-versed in product knowledge to effectively communicate features and benefits to customers.
4. Implement regular training sessions to keep the team updated on new products and industry trends.
5. Customer Satisfaction: Establish goals for maintaining high levels of customer satisfaction and loyalty.
6. Monitor and respond to customer feedback, addressing any issues promptly.
7. Sales Conversion Rates: Set goals to improve the conversion rates at various stages of the sales funnel, from leads to closed deals.
8. Team Performance: Develop individual and team performance metrics to assess the effectiveness of sales efforts.
9. Encourage healthy competition and collaboration among team members.
10. Strategic Partnerships: Develop goals related to establishing and nurturing strategic partnerships with other businesses in the industry to enhance sales opportunities.
11. Inventory Management: Implement goals for efficient inventory management to minimize stockouts and overstock situations.
12. Sales Forecasting Accuracy: Improve the accuracy of sales forecasting to ensure proper resource allocation and inventory planning.
13. Cross-Selling and Upselling: Set goals for increasing revenue through effective cross-selling and upselling strategies.
14. Digital Presence and Marketing: Establish goals related to enhancing the digital presence of the Decor products, including online marketing, social media, and e-commerce initiatives.
15. Employee Development: Prioritize goals related to the professional development of sales team members, including training, mentoring, and career growth opportunities.
16. Cost Management: Set goals to optimize costs associated with sales operations, including travel expenses, promotional materials, and other related expenditures.
17. Adaptation to Industry Trends: Stay updated on industry trends and set goals for adapting sales strategies to capitalize on emerging opportunities.
18. Compliance and Ethics: Establish goals for maintaining high standards of ethical conduct and compliance with relevant regulations within the sales team.

Required Competencies, knowledge and Skills

1. Leadership: Ability to lead, motivate, and inspire a sales team, fostering a positive and high-performance work environment.
2. Communication: Excellent communication skills, both verbal and written, to effectively convey product information, sales strategies, and collaborate with team members and clients.
3. Customer Relationship Management: Ability to build and maintain strong relationships with customers, understanding their needs, and providing excellent service.
4. Product Knowledge: In-depth knowledge of the decorative products and furnishings offered by the company, enabling effective communication with customers and team members.
5. Sales Strategy Development: Strategic thinking to develop and implement effective sales strategies that align with business objectives and market trends.
6. Team Management: Skill in recruiting, training, and managing a diverse sales team, promoting collaboration and optimizing individual strengths.
7. Analytical Skills: Ability to analyze sales data, market trends, and performance metrics to make informed decisions and adjust sales strategies accordingly.
8. Adaptability: Flexibility to adapt to changing market conditions, industry trends, and emerging opportunities or challenges.
9. Problem-Solving: Strong problem-solving skills to address issues related to customer satisfaction, team performance, and sales obstacles.
10. Time Management: Efficient time management to prioritize tasks, meet deadlines, and allocate resources effectively.
11. Tech Savviness: Familiarity with sales and customer relationship management (CRM) software, e-commerce platforms, and other relevant technologies to streamline sales processes.
12. Results-Driven: Goal-oriented mindset with a focus on achieving and exceeding sales targets, consistently striving for improved performance.
13. Networking: Effective networking skills to build and maintain relationships with key industry stakeholders, suppliers, and partners.
14. Creativity: Creativity in developing innovative sales and marketing strategies to differentiate the brand and capture the attention of potential customers.
15. Financial Acumen: Understanding of financial principles to manage budgets, analyze sales data, and contribute to the overall financial success of the sales department.
16. Ethical Conduct: Adherence to ethical standards and integrity in all dealings, promoting a positive and trustworthy image for the company.
17. Resilience: Ability to handle rejection, overcome challenges, and maintain a positive attitude in the face of setbacks.

EDUCATION AND EXPERIENCE

1. Bachelor's Degree in business, marketing, sales, or a related field.
2. Interior Design or Decor-related Degree or certification will be an added advantage
3. 6-7 years experience in managing Furniture production and sales.
   

C – LIMITATIONS OF THE FURNITURE MARKETING ASSOCIATE

May not finalise a sale without prior consultation and permission of the Decor Manager or CAO

                                    ANNEXURE

The following Reports are to be submitted Monthly (if applicable):

1.      Monthly required reports: Sales Performance Report: Overview of sales figures, including total revenue, units sold, and any variations compared to the previous month or the same period last year.

2.      Sales Team Performance Report: Individual and collective performance metrics for each member of the sales team, highlighting achievements, challenges, and areas for improvement.

3.      Lead Generation and Conversion Report: Analysis of lead generation efforts and the conversion rates at different stages of the sales funnel, helping to identify strengths and weaknesses in the sales process.

4.      Customer Acquisition Report: Insights into new customers acquired during the month, including demographics, sources of leads, and conversion rates.

5.      Customer Retention Report: Overview of customer retention efforts, including repeat purchases, customer feedback, and strategies to enhance customer loyalty.

6.      Product Performance Report: Breakdown of sales by product category or specific products, identifying top-selling items and those that may need additional promotion or attention. Market Analysis Report: Analysis of market trends, competitor activities, and any external factors impacting sales performance.

7.      Sales Forecast Accuracy Report: Comparison of the sales forecasts with actual performance, highlighting areas where adjustments or improvements may be needed.

8.      Customer Satisfaction and Feedback Report: Compilation of customer feedback, reviews, and satisfaction scores, with insights into areas for improvement or opportunities to enhance the customer experience.

9.      Inventory Management Report: Overview of inventory levels, stockouts, and excess inventory situations, assisting in better planning and management of product availability.

10.  Marketing Campaign Effectiveness Report: Assessment of the impact of marketing campaigns on sales, including ROI analysis and insights for optimizing future campaigns. Budget vs. Actual Report: Comparison of the actual sales expenditures against the budget, helping to ensure financial discipline and effective resource allocation.

11.  Sales Pipeline Report: Visualization of the sales pipeline, including the number of leads, opportunities, and deals at each stage, providing a snapshot of the overall sales process. Training and Development Report: Summary of training programs conducted, participation rates, and the impact on the team's performance and skills development. Strategic Initiatives Progress Report: Overview of progress on key strategic initiatives, partnerships, or projects that may impact sales performance.