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Help Desk Officer

1 open positions

A – GENERAL ROLE

A successful Help Desk Officer plays a crucial role in providing efficient technical support and maintaining a positive user experience.

 – SPECIFIC RESPONSIBILITIES

  1. Respond to user queries or issues within a specific timeframe.
  2. Resolve and close tickets within an agreed-upon time frame. Monitor and evaluate the time taken to resolve issues and look for ways to improve efficiency.
  3. Achieve a high customer satisfaction rating. Collect feedback from users and implement improvements based on their suggestions.
  4. Identify recurring issues and proactively implement solutions to prevent them. Monitor ticket trends and address root causes to reduce the number of similar issues.
  5. Stay updated on the latest technologies and industry trends through regular training.
  6. Foster effective collaboration with other IT teams and departments. Improve communication channels and coordinate efforts for faster problem resolution.
  7. Ensure that all tickets are accurately documented with complete information. Regularly audit ticket documentation for accuracy and completeness.
  8. Adhere to ITIL (Information Technology Infrastructure Library) best practices for service management.
  9. Stay vigilant about security threats and ensure compliance with security policies.
  10. Identify opportunities to automate repetitive tasks and streamline processes. Implement automation tools to enhance efficiency and reduce manual workload.

 

Required Competencies, knowledge and Skills

  1. Technical Proficiency: Knowledge of various operating systems, including Windows, macOS, and Linux. Understanding of computer hardware components and peripherals.
  2. Networking: Basic understanding of networking concepts, protocols, and troubleshooting.
  3. Software Applications: Familiarity with common business applications and troubleshooting techniques.
  4. Customer Service Skills:
    1. Communication: Excellent communication skills, both verbal and written, to interact effectively with end-users and team members.
    2. Empathy: Ability to understand and empathize with users' issues while maintaining a professional demeanor.
    3. Patience: Patience in dealing with users who may have varying levels of technical expertise.

 

  1. Problem-Solving and Critical Thinking: Analytical Skills: Strong analytical and problem-solving skills to diagnose and resolve technical issues.
  2. Troubleshooting: Proficiency in systematic troubleshooting to identify the root cause of problems.
  3. Knowledge Management: Documentation: Ability to maintain accurate and detailed documentation of issues, resolutions, and processes. Knowledge Base: Skills in creating and updating a knowledge base for common issues and solutions.
  4. Time Management: Prioritization: Ability to prioritize and manage multiple tasks efficiently, especially during peak periods.
  5. Adaptability and Learning: Tech Savviness: Proactive in staying updated on the latest technologies and trends in the IT industry. Adaptability: Ability to quickly adapt to changes in technology and organizational processes.

10.     Team Collaboration: Collaboration: Work effectively with other IT team members and departments to resolve complex issues. Communication with IT Teams: Ability to communicate technical issues to other teams, facilitating cross-functional collaboration.

11.     Remote Support: Remote Troubleshooting: Proficiency in providing support to remote users, including the use of remote desktop tools.

 

 

Education and experience

Bachelor's Degree in a relevant field such as Information Technology, Computer Science, or a related discipline.  

On-the-Job Experience, co-op experiences, or previous help desk experience is preferred.

 

 LIMITATIONS OF THE HELP DESK OFFICER

 

May not Close tickets without prior consultation and permission of the Department Manager.

 


Apapa Oshodi Expressway, Ibafon, Kirikiri-Oshodi, P.O Box 317, Lagos LGS, Nigeria
05/14/2024 11:34:37

Hydraulic Technician

1 open positions

A – GENERAL ROLE OF THE LPGISTICS SUPERVISOR

The Hydraulic Technician is responsible to the Workshop Manager for for the installation,

 maintenance, repair, and troubleshooting of hydraulic systems

       

B – SPECIFIC RESPONSIBILITIES -  

  1. System Installation: Install new hydraulic systems, including pumps, motors, valves, hoses, and other components. Ensure proper alignment and integration of hydraulic components within the overall system.
  2. Maintenance and Inspections: Conduct regular preventive maintenance on hydraulic systems to ensure optimal performance. Inspect and test hydraulic components for wear, damage, or potential issues.
  3. Repairs and Troubleshooting: Diagnose and troubleshoot hydraulic system malfunctions. Perform repairs or replacements of faulty components to restore system functionality.
  4. Fluid Management: Monitor hydraulic fluid levels and conditions. Perform fluid changes and filtration to maintain the cleanliness and integrity of the hydraulic fluid.
  5. Safety Compliance: Adhere to safety regulations and guidelines while working on hydraulic systems. Implement safety measures to protect both the technician and others in the vicinity.
  6. Documentation: Maintain accurate records of maintenance activities, repairs, and inspections. Create detailed reports outlining findings and recommendations.
  7. Testing and Calibration: Conduct tests to ensure the proper functioning and calibration of hydraulic systems. Make adjustments as necessary to meet performance specifications.
  8. Upgrades and Modifications: Evaluate hydraulic systems for potential upgrades or modifications. Implement changes to improve system efficiency or meet changing requirements.
  9. Tool and Equipment Management: Maintain and organize tools and equipment used for hydraulic system maintenance. Ensure that tools are in good working condition and properly calibrated.
  10. Team Collaboration: Collaborate with other technicians, engineers, and relevant stakeholders. Work as part of a team to address complex hydraulic system challenges.
  11. Quality Assurance: Uphold high-quality standards in all hydraulic system activities. Ensure that work meets or exceeds industry specifications and client expectations.

 

Required Competencies, knowledge and Skills

  1. Troubleshooting: Ability to diagnose and solve problems in hydraulic systems.
  2. Installation and Repair: Proficiency in installing, maintaining, and repairing hydraulic components and systems.
  3. Testing and Calibration: Skill in conducting tests and calibrating hydraulic systems for optimal performance.
  4. Safety Awareness: Safety Procedures: Adherence to safety protocols and guidelines while working on hydraulic systems.
  5. Emergency Response: Ability to respond effectively and safely to emergency situations.
  6. Mechanical Skills: Mechanical Aptitude: Understanding of mechanical principles as they relate to hydraulic systems.
  7. Tool Proficiency: Skill in using a variety of hand tools, power tools, and diagnostic equipment.
  8. Problem-Solving: Analytical Thinking: Ability to analyze complex hydraulic issues and develop effective solutions.
  9. Decision-Making: Making sound decisions based on analysis and critical thinking.
  10. Communication Skills: Client Communication: Clear communication with clients about system issues, repairs, and maintenance.
  11. Team Collaboration: Working effectively with other technicians, engineers, and stakeholders.
  12. Documentation: Record Keeping: Accurate documentation of maintenance activities, repairs, and inspections.
  13. Adaptability: Flexibility: Being adaptable to different hydraulic systems, components, and work environments.
  14. Learning Ability: Willingness and ability to learn about new technologies and advancements in the field.
  15. Customer Service: Client Relations: Building positive relationships with clients and addressing their concerns.
  16. Time Management: Efficiency: Completing tasks and assignments within specified time frames.
  17. Prioritization: Managing multiple tasks and priorities effectively.
  18. Teamwork: Collaboration: Working well within a team to address complex hydraulic system challenges.
  19. Quality Assurance: Attention to Detail: Ensuring high-quality standards in all hydraulic system activities.
  20. Precision: Performing tasks with accuracy and attention to detail. 

Education and Experience

  • 3 -5 years experience as Hydraulic Technician
  • Post-Secondary Education, Technical Training, Apprenticeships, Certifications, On-the-Job Training, 
  • Associate Degree Programs or Degree (Optional)

  

C–LIMITATIONS OF THE HUDRAULIC TECHNICIAN

a)      May not Start any work without prior consultation and permission of the. Department Manager

 


Apapa Oshodi Expressway, Ibafon, Kirikiri-Oshodi, P.O Box 317, Lagos LGS, Nigeria
02/08/2024 06:43:05

Procurement Supervisor

1 open positions

A – GENERAL ROLE

The Procurement Supervisor, is responsible for overseeing and managing the procurement process within an organization. Their primary goal is to ensure the timely and cost-effective acquisition of goods and services while maintaining high quality and compliance with organizational policies and regulations.

 

 – SPECIFIC RESPONSIBILITIES

1.      Identifying and evaluating potential suppliers, negotiating contracts, and establishing relationships with vendors to ensure a stable and reliable supply chain.

2.      Negotiating terms and conditions, including prices, payment terms, and delivery schedules, to secure favorable agreements for the organization.

3.      Managing relationships with suppliers, monitoring their performance, and addressing any issues or concerns to ensure that they meet quality and delivery expectations.

4.      Identifying and mitigating potential risks in the supply chain, such as supply disruptions, price fluctuations, and changes in market conditions.

5.      Developing and managing budgets related to procurement activities, ensuring that expenditures align with organizational goals and financial constraints.

6.      Ensuring compliance with legal and regulatory requirements, as well as internal policies and procedures related to procurement and purchasing activities.

7.      Staying informed about market trends, industry developments, and new products to make informed decisions about sourcing and procurement strategies.

8.      Collaborating with other departments, such as production, finance, and logistics, to coordinate and optimize the overall supply chain and contribute to the organization's success.

9.      Drafting, reviewing, and managing contracts with suppliers, including terms and conditions, service level agreements, and other relevant documentation.

10.  Establishing key performance indicators (KPIs) and metrics to assess the efficiency and effectiveness of the procurement process, and implementing improvements as needed.

11.  Prepare and present necessary reports


Required Competencies, knowledge and Skills

  1. Ability to negotiate favorable terms and conditions with suppliers to achieve cost savings and favorable contractual agreements.
  2. Effective communication is crucial for interacting with suppliers, team members, and other departments.
  3. Strong analytical skills to assess market trends, supplier performance, and cost-benefit analyses. Data-driven decision-making is essential for effective procurement.
  4. The ability to develop and implement strategic sourcing plans aligned with organizational goals and market conditions.
  5. Skill in building and maintaining positive relationships with suppliers, assessing their performance, and managing any issues that may arise.
  6. Ability to identify potential risks in the supply chain and develop strategies to mitigate those risks.
  7. Understanding of relevant laws and regulations governing procurement activities, as well as experience in drafting and managing contracts.
  8. Knowledge of budgeting, cost analysis, and financial reporting to effectively manage procurement budgets and assess cost-effectiveness.
  9. Commitment to ethical business practices and the ability to make decisions that align with the organization's values.
  10. Continuous awareness of market trends, industry developments, and new technologies to make informed decisions about sourcing strategies.
  11. Effective project management skills to coordinate and oversee procurement activities from initiation to completion.
  12. Ability to prioritize tasks and manage time efficiently, especially when dealing with multiple projects and deadlines.
  13. Collaboration with cross-functional teams, including finance, production, and logistics, to ensure alignment of procurement activities with overall business objectives.
  14. Strong problem-solving skills to address issues that may arise in the procurement process, such as supplier shortages or quality concerns.
  15. Flexibility and adaptability to navigate changes in market conditions, supplier landscapes, and organizational priorities.
  16. A mindset for continuous improvement, seeking opportunities to optimize processes and enhance the efficiency of procurement activities.
  17. Leadership skills to guide and motivate the procurement team, set strategic direction, and drive results.
  18. Comfort with procurement and supply chain management software and technology tools to streamline processes and improve efficiency.

 

Education and experience 

  1. Bachelor's Degree in business, supply chain management, procurement, logistics, or a related field.
  2. Professional Certifications in Supply Management
  3. 5 – 6 years experience in similar roles

 

 LIMITATIONS

May not approve purchases without prior consultation and permission of the CAO.

  

ANNEXURE

  1. Executive Summary: Brief overview of the key highlights, achievements, and challenges in the procurement department during the month.
  2. Procurement Performance Metrics: Summary of key performance indicators (KPIs) related to cost savings, on-time deliveries, quality assurance, and other relevant metrics.
  3. Year-to-date (YTD) and month-over-month (MoM) comparisons to track trends and performance improvements.
  4. Cost Savings Analysis: Breakdown of cost savings achieved through negotiations, strategic sourcing, and other cost reduction initiatives. Comparison against budgeted costs and cost-saving targets.
  5. Supplier Performance: Evaluation of supplier performance based on predefined metrics.
  6. Identification of top-performing and underperforming suppliers. Actions taken to address supplier issues or improve relationships.
  7. Contract Management: Overview of contract renewals, expirations, and new contracts initiated during the month. Any deviations from contract terms and actions taken to address them.
  8. Risk Management: Summary of identified risks in the supply chain and actions taken to mitigate them. Assessment of the overall risk profile and changes compared to previous months.
  9. Compliance Report: Verification of compliance with relevant laws, regulations, and internal policies. Any non-compliance issues and corrective actions taken.
  10. Budget Adherence: Analysis of procurement expenditures against the budget. Explanation for any significant variances and plans to address them.
  11. Supplier Relationship Management: Updates on strategic relationships with key suppliers. Any initiatives or activities aimed at improving supplier relationships.
  12. Market Trends and Intelligence: Overview of market trends, changes in supplier landscapes, and other relevant market intelligence. Implications for future procurement strategies.
  13. Project Updates: Updates on ongoing procurement projects, including their status, milestones achieved, and any challenges faced.
  14. Process Improvement Initiatives: Overview of any process improvements implemented during the month. Suggestions for further enhancements and efficiency gains.
  15. Training and Development: Overview of training programs attended by the procurement team. Initiatives for skill development and knowledge enhancement.
  16. Notable Achievements and Challenges: Recognition of notable achievements and successes in the procurement department.
  17. Identification of challenges faced and proposed solutions.
  18. Future Outlook: Anticipated challenges, opportunities, and initiatives for the upcoming months. Recommendations for improvements and adjustments to procurement strategies.


Apapa Oshodi Expressway, Ibafon, Kirikiri-Oshodi, P.O Box 317, Lagos LGS, Nigeria
05/23/2024 05:15:29

Documentation Administrator

 – GENERAL ROLE

The role of a Documentation Administrator involves overseeing the creation, organization, and maintenance of documentation within an organization. The primary goal is to ensure that accurate,

comprehensive, and user-friendly documentation is available to support various functions and processes.

           

 – SPECIFIC RESPONSIBILITIES -  

1.      Document Creation: Supervising the creation of various types of documentation, including user manuals, technical documentation, policies, procedures, and other relevant materials.

2.      Content Quality: Ensuring the quality and accuracy of documentation by reviewing and editing content for clarity, consistency, and adherence to organizational standards.

3.      Documentation Standards: Establishing and maintaining documentation standards and guidelines to ensure consistency in style, formatting, and content across different documents.

4.      Collaboration: Collaborating with subject matter experts, technical writers and other stakeholders to gather information and insights necessary for creating accurate and informative documentation.

5.      Version Control: Implementing and managing version control systems to track changes in documents, ensuring that the most up-to-date information is available to users.

6.      Accessibility: Ensuring that documentation is accessible to the target audience, taking into consideration different learning styles, languages, and accessibility requirements.

7.      Training: Providing training to writers or contributors on documentation standards, tools, and processes.

8.      Information Architecture: Designing and organizing the information architecture of documentation repositories to facilitate easy access and retrieval of information.

9.      Tools and Technologies: Selecting and implementing appropriate documentation tools and technologies to enhance the efficiency of the documentation process.

10.  User Feedback: Collecting and incorporating user feedback to continuously improve documentation and address any gaps or areas of confusion.

11.  Compliance: Ensuring that documentation complies with industry regulations, standards, and legal requirements.

12.  Project Management: Managing documentation projects, including planning, scheduling, and coordinating efforts to meet deadlines.


 

Required Competencies, knowledge and Skills

1.      Technical Writing Skills: Clear Communication: Ability to communicate complex information in a clear and concise manner.

2.      Technical Proficiency: Understanding of technical concepts and the ability to translate them into user-friendly documentation.

3.      Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.

4.      Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

5.      Quality Assurance: Attention to Detail: Thoroughness in reviewing and editing documentation to ensure accuracy and consistency.

6.      Quality Standards: Familiarity with documentation quality standards and best practices.

7.      Collaboration: Teamwork: Ability to work collaboratively with subject matter experts, technical writers, and other stakeholders.

8.      Interviewing Skills: Proficiency in interviewing subject matter experts to gather information for documentation.

9.      Content Management: Version Control: Understanding of version control systems to manage document revisions.

10.  Content Organization: Skills in organizing information in a logical and user-friendly manner.

11.  Tools and Technologies: Documentation Tools: Proficiency in using documentation tools and software (e.g., Microsoft Word, Adobe Framemaker, Confluence, etc.).

12.  Versioning Systems: Familiarity with versioning systems such as Git for tracking changes in documentation.

13.  User-Centric Focus: Empathy: Understanding the needs and perspectives of the target audience to create user-centric documentation.

14.  User Experience (UX) Design: Knowledge of UX principles to enhance the usability of documentation.

15.  Analytical Skills: Problem Solving: Ability to analyze complex processes or systems and present information in a way that solves problems for users.

16.  Metrics Analysis: Capability to analyze metrics and user feedback to identify areas for improvement.

17.  Leadership: Decision-Making: Ability to make informed decisions regarding documentation standards, processes, and strategies.

18.  Continuous Improvement: Adaptability: Willingness to adapt to evolving technologies, processes, and industry standards.

19.  Continuous Learning: Commitment to staying updated on industry trends and best practices in documentation.

20.  Compliance Knowledge: Regulatory Awareness: Familiarity with industry regulations and standards relevant to the organization's domain.

21.  Legal Understanding: Basic understanding of legal considerations related to documentation.

22.  Communication Skills: Stakeholder Communication: Effective communication with various stakeholders, including developers, product managers, and end-users.

23.  Presentation Skills: Ability to present information in a clear and engaging manner.

24.  Feedback Handling: Customer Service Skills: If applicable, skills in handling user feedback with professionalism and providing constructive responses.

25.  Feedback Implementation: Ability to incorporate user feedback into documentation improvements.

26.  Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.

27.  Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines

 

 

Education and Experience

  1. Bachelor's Degree a relevant field i.e. communications, Journalism, information management, Information Technology (IT) or Computer Science
  2. Project Management Certification or Certified ScrumMaster (CSM) or any other relevant certifications can be an added advantage
  3. 4 - 5 years experience in documentation administration

 

C – LIMITATIONS OF THE FURNITURE MARKETING ASSOCIATE

 

May not acquire data for sorting without prior consultation and permission of the Department heads or CAO.

 

                                    ANNEXURE

 

The following Reports are to be submitted Monthly (if applicable):

  1. Documentation Metrics: User Engagement Metrics: Measure user engagement with documentation, including page views, unique visitors, and time spent on pages. Identify popular and less-visited sections.
  2. Search Queries: Analyze search queries within documentation to understand what users are looking for and whether they find the information they need. Quality and Accuracy:
  3. Error Rates: Track and report on any identified errors or inaccuracies in documentation, detailing the nature of the issues and how they were addressed.
  4. Compliance Check: Provide updates on compliance with industry regulations and standards, highlighting any changes or areas that need attention.
  5. Documentation Updates: New Content: Highlight new documentation created during the month, especially content that addresses emerging needs or updates to existing processes.
  6. Revised Content: Summarize major revisions or updates made to existing documentation, indicating the reasons for the changes.
  7. Feedback and User Suggestions: User Feedback Summary: Summarize user feedback received during the month, including positive feedback, areas of confusion, and suggested improvements.
  8. Feedback Implementation: Detail how user feedback has been incorporated into documentation updates or improvements.
  9. Project Status: Project Milestones: If applicable, provide updates on ongoing documentation projects, highlighting milestones achieved and any challenges faced.
  10. Project Timeline Adherence: Report on the adherence to timelines for documentation projects, noting any deviations and the reasons behind them.
  11. Efficiency Metrics: Metrics related to documentation creation and revision times, indicating areas for process improvement.
  12. Emerging Trends and Technologies: Industry Trends: Report on emerging trends in documentation practices, tools, or technologies, and how the team is adapting to stay current.
  13. User Empowerment: Self-Help Usage: Report on the usage of self-help documentation, demonstrating the effectiveness of documentation in empowering users.  
Apapa Oshodi Expressway, Ibafon, Kirikiri-Oshodi, P.O Box 317, Lagos LGS, Nigeria
08/23/2024 11:21:28
About us

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