Documentation Administrator

Lagos, Nigeria

The role of a Documentation Administrator involves overseeing the creation, organization, and maintenance of documentation within an organization. The primary goal is to ensure that accurate, comprehensive, and user-friendly documentation is available to support various functions and processes.



  1. Document Creation: Supervising the creation of various types of documentation, including user manuals, technical documentation, policies, procedures, and other relevant materials.
  2. Content Quality: Ensuring the quality and accuracy of documentation by reviewing and editing content for clarity, consistency, and adherence to organizational standards.
  3. Documentation Standards: Establishing and maintaining documentation standards and guidelines to ensure consistency in style, formatting, and content across different documents.
  4. Collaboration: Collaborating with subject matter experts, technical writers and other stakeholders to gather information and insights necessary for creating accurate and informative documentation.
  5. Version Control: Implementing and managing version control systems to track changes in documents, ensuring that the most up-to-date information is available to users.
  6. Accessibility: Ensuring that documentation is accessible to the target audience, taking into consideration different learning styles, languages, and accessibility requirements.
  7. Training: Providing training to writers or contributors on documentation standards, tools, and processes.
  8. Information Architecture: Designing and organizing the information architecture of documentation repositories to facilitate easy access and retrieval of information.
  9. Tools and Technologies: Selecting and implementing appropriate documentation tools and technologies to enhance the efficiency of the documentation process.
  10. User Feedback: Collecting and incorporating user feedback to continuously improve documentation and address any gaps or areas of confusion.
  11. Compliance: Ensuring that documentation complies with industry regulations, standards, and legal requirements.
  12. Project Management: Managing documentation projects, including planning, scheduling, and coordinating efforts to meet deadlines.
  13. Prepare and present necessary monthly reports 


  1. Technical Writing Skills: Clear Communication: Ability to communicate complex information in a clear and concise manner.
  2. Technical Proficiency: Understanding of technical concepts and the ability to translate them into user-friendly documentation.
  3. Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.
  4. Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
  5. Quality Assurance: Attention to Detail: Thoroughness in reviewing and editing documentation to ensure accuracy and consistency.
  6. Quality Standards: Familiarity with documentation quality standards and best practices.
  7. Collaboration: Teamwork: Ability to work collaboratively with subject matter experts, technical writers, and other stakeholders.
  8. Interviewing Skills: Proficiency in interviewing subject matter experts to gather information for documentation.
  9. Content Management: Version Control: Understanding of version control systems to manage document revisions.
  10. Content Organization: Skills in organizing information in a logical and user-friendly manner.
  11. Tools and Technologies: Documentation Tools: Proficiency in using documentation tools and software (e.g., Microsoft Word, Adobe Framemaker, Confluence, etc.).
  12. Versioning Systems: Familiarity with versioning systems such as Git for tracking changes in documentation.
  13. User-Centric Focus: Empathy: Understanding the needs and perspectives of the target audience to create user-centric documentation.
  14. User Experience (UX) Design: Knowledge of UX principles to enhance the usability of documentation.
  15. Analytical Skills: Problem Solving: Ability to analyze complex processes or systems and present information in a way that solves problems for users.
  16. Metrics Analysis: Capability to analyze metrics and user feedback to identify areas for improvement.
  17. Leadership: Decision-Making: Ability to make informed decisions regarding documentation standards, processes, and strategies.
  18. Continuous Improvement: Adaptability: Willingness to adapt to evolving technologies, processes, and industry standards.
  19. Continuous Learning: Commitment to staying updated on industry trends and best practices in documentation.
  20. Compliance Knowledge: Regulatory Awareness: Familiarity with industry regulations and standards relevant to the organization's domain.
  21. Legal Understanding: Basic understanding of legal considerations related to documentation.
  22. Communication Skills: Stakeholder Communication: Effective communication with various stakeholders, including developers, product managers, and end-users.
  23. Presentation Skills: Ability to present information in a clear and engaging manner.
  24. Feedback Handling: Customer Service Skills: If applicable, skills in handling user feedback with professionalism and providing constructive responses.
  25. Feedback Implementation: Ability to incorporate user feedback into documentation improvements.
  26. Project Management: Planning and Coordination: Skills in planning, organizing, and coordinating documentation projects.
  27. Time Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines


  1. Bachelor's Degree a relevant field i.e. communications, Journalism, information management, Information Technology (IT) or Computer Science
  2. Project Management Certification or Certified ScrumMaster (CSM) or any other relevant certifications can be an added advantage
  3. 4 - 5 years experience in documentation administration