PRIVACY POLICY

Dys Trocca Valsesia & Co. Limited (DTV Nigeria)

1. Introduction

Dys Trocca Valsesia & Co. Limited (“DTV Nigeria”, “DTV”, “we”, “our” or “us”) is committed to protecting the privacy and personal information of our customers, prospective customers, website visitors, business partners, suppliers and other individuals who interact with us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, submit an enquiry, request equipment rental services, communicate with us or otherwise engage with our business.

We handle personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023.

By using our website or engaging with our services, you acknowledge this Privacy Policy. Where consent is required by law, we will seek it separately.

2. Personal Information We Collect

Depending on the nature of your interaction with DTV Nigeria, we may collect the following categories of information:

A. Personal and Contact Information

• Full name.
• Telephone number and email address.
• Business address or other relevant contact details.
• Company name, job title and professional details.

B. Enquiry and Service Information

• Details of equipment rental enquiries and requests.
• Project requirements, site location and intended equipment use.
• Proposed rental duration, mobilisation requirements and delivery arrangements.
• Communications, feedback and correspondence with our team.

C. Transaction and Business Information

• Information relating to quotations, invoices, contracts and payments.
• Business records required to manage customer relationships and provide our services.
• Relevant billing and transaction details.

We do not intend to collect full payment card details or other payment credentials through ordinary enquiry forms. Where payments are handled by a third-party provider, its own privacy and security practices may apply.

D. Website and Technical Information

When you visit our website, we or our service providers may collect technical information such as your IP address, browser type, device information, pages visited, referral sources and website usage data. Cookies and similar technologies may also be used, depending on your browser settings and the tools deployed on our website.

E. Information You Provide Voluntarily

We may collect other information you choose to provide when you contact us, submit a form, request a quotation, provide feedback or participate in our business activities.

Please avoid submitting sensitive personal information unless it is necessary and specifically requested for a legitimate purpose.

3. How We Collect Personal Information

We may collect information:

• Directly from you when you contact us, submit a form or request a quotation.
• When you enter into a rental agreement or conduct a business transaction with us.
• Through telephone calls, email, WhatsApp and other communication channels.
• Automatically through our website, where applicable.
• From your authorised representatives or business contacts.
• From other lawful sources where necessary for legitimate business, contractual or legal purposes.

4. How We Use Your Information

DTV Nigeria may use personal information to:

• Respond to enquiries and provide quotations.
• Assess equipment requirements and coordinate rental arrangements.
• Manage contracts, orders, payments, invoicing and customer accounts.
• Coordinate equipment mobilisation, delivery, collection and related support.
• Communicate with customers about services, schedules and project requirements.
• Maintain business, financial and operational records.
• Improve our website, customer experience and service delivery.
• Protect our business, prevent fraud and address security concerns.
• Comply with applicable laws, regulatory requirements and lawful requests.
• Send relevant business updates, offers or marketing communications where permitted by law.

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected, unless permitted by applicable law.

5. Legal Basis for Processing

We process personal information only where an appropriate legal basis applies. Depending on the circumstances, this may include:

• Contract: To prepare for or perform a contract, quotation or rental arrangement with you.
• Legitimate interests: To manage our business, respond to business enquiries, improve our services and protect our operations, where these interests do not override your rights.
• Legal obligations: To meet applicable accounting, tax, regulatory or other legal requirements.
• Consent: Where you have given consent for a specific purpose, such as certain marketing communications or non-essential cookies where required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary for our business operations or where legally permitted. These may include:

• Equipment suppliers, operators, transport providers and service partners involved in fulfilling your request.
• Payment service providers, banks and financial institutions involved in processing transactions.
• Website hosting providers, IT support providers, cloud storage services and communication platforms.
• Professional advisers, auditors, insurers and legal representatives.
• Government agencies, regulators, courts or law enforcement authorities where disclosure is legally required or permitted.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose. Where appropriate, we take steps to ensure that service providers handle personal information securely and in accordance with applicable obligations.

7. International Data Transfers

Some of our technology or service providers may store or process information outside Nigeria. Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that the transfer is lawful and that appropriate safeguards are in place.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor behaviour and improve performance.

Depending on the tools installed, these technologies may collect technical and usage information through analytics, advertising or other website services.

You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some website functions. Where consent is required for non-essential cookies, we will seek it as required by law.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access to personal information is limited to individuals and service providers who need it for legitimate business purposes. However, no method of electronic storage or transmission can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps to investigate, contain and address it, including making notifications where required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, manage contractual relationships, resolve disputes and meet applicable legal or regulatory obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to any lawful retention requirements.

11. Your Data Protection Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Object to certain types of processing.
• Request restriction of processing in eligible circumstances.
• Request a copy of your information in a portable format where applicable.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Challenge certain decisions made solely through automated processing, where applicable.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 14. We may need to verify your identity before acting on a request. Some requests may be subject to legal limitations.

12. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms or services. These third parties may operate under their own privacy policies and terms.

DTV Nigeria is not responsible for the privacy practices of external websites or services that we do not control. We encourage you to review their privacy notices before providing personal information.

13. Children's Privacy

Our services are intended primarily for businesses, contractors and other individuals involved in commercial or professional activities. We do not knowingly collect personal information from children except where lawful and necessary for a specific purpose.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your information is handled, please contact us:

Dys Trocca Valsesia & Co. Limited (DTV Nigeria)

Email: [Insert official company email]

Telephone: [Insert official company telephone number]

Address: [Insert official business address]

Please use the subject line “Data Privacy Request” when contacting us about personal information.

You may also contact the Nigeria Data Protection Commission through its official website at https://ndpc.gov.ng if you wish to make a complaint or seek further information about your data protection rights.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology or legal obligations.

Any updated version will be published on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

Dys Trocca Valsesia & Co. Limited (DTV Nigeria)

Protecting your information while supporting your business needs.